Practice Policies & Patient Information
Comments & Complaints
We make every effort to give the best service possible to everyone who attends our surgery.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly and as amicably as possible.
To pursue a complaint please contact the surgery and the receptionists will ask our Practice Manager to deal with your concerns. Alternatively, a link is provided to the complaints form, this can be downloaded, completed and returned to the surgery.
We are continually striving to improve our service. Any helpful suggestions would be much appreciated and a suggestion box is located in the waiting area.
For more information you can download a copy of both the Practice Complaints Procedure and the Complaints & Comments leaflet by clicking on the links below.
Download a copy of the Practice Based Complaints Procedure
Confidentiality
The practice complies with Data Protection and Access to Medical Records legislation. Identifiable information about you will be shared with others in the following circumstances:
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To provide further medical treatment for you e.g. from district nurses and hospital services.
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To help you get other services e.g. from the social work department. This requires your consent.
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When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at the local and national level to help the Health Board and Government plan services e.g. for diabetic care.
If you do not wish anonymous information about you to be used in such a way, please let us know.
Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.
Privacy Notice
Zero Tolerance
The practice considers aggressive behavior to be any personal, abusive and/or aggressive comments, cursing and/or swearing, physical contact and/or aggressive gestures.
The practice will request the removal of any patient from the practice list who is aggressive or abusive towards a doctor, member of staff, other patients, or who damages property.
All instances of actual physical abuse on any doctor or member of staff.